Parimatch Casino IN - Player’s deposit has been delayed.

I am filing a complaint regarding a deposit issue on Parimatch. I made a payment of ₹500, but the amount was deducted from my account and has not been credited to my Parimatch wallet even after more than 2 months.

I have already contacted customer support multiple times and submitted a complaint, but the issue is still unresolved. I have not received any clear explanation or refund.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Aditya9324,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra

Greetings,

Thank you for your message.

To proceed with the verification of your deposit, we kindly ask you to provide one of the following:

A screenshot of the deposit transaction where the UPI ID is clearly visible and not hidden, or

A bank statement in PDF format showing the transaction details, including the visible UPI ID

Please ensure that all details are clear, complete, and unedited. This information is required for us to verify the transaction accurately.

Once we receive the requested document, we will proceed with the necessary checks.

Dear Aditya9324 and Parimatch Casino IN,

Thank you both for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

I wanted to kindly ask if there are any updates regarding the transactions.

Thank you in advance for your response.

Greetings,

To proceed with the verification of your deposit of 500 INR, we kindly ask you to provide a bank statement in PDF format where the UPI ID is fully visible for the respective transaction.

Please ensure that all details are clear, complete, and unedited so we can review the transaction accurately.

How can I attech pdf file there is no option to attech pdf can I send you pdf on email

Greetings,

Thank you for your message.

If you are unable to provide the bank statement in PDF format here, you may send it directly to our email at support@pari-match.in

 for further review.

Please ensure that the document is complete, clear, and unedited.

Once we receive it, we will proceed with the necessary checks.

Thank you both for your replies.

• Aditya9324, could you please confirm whether you have already sent the requested bank statement in PDF format, with the UPI ID clearly visible, to the specified email address?
• Additionally, are there any updates regarding your case since then?

Thank you in advance for the reply

Yes I send the pdf format Bank statement but not resolved my problem still not informed me my case

Greetings,

We would like to inform you that your issue has been forwarded to our payment specialists for further investigation.

As soon as we receive an update, we will inform you right away.

Thank you for your patience and understanding.

Dear Aditya9324 and Parimatch Casino IN

Thank you both for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish both sides the best of luck and hope your case will be resolved soon.

Kind regards,

Petra

Dear Aditya9324,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in.

Dear Parimatch Casino IN Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Greetings,

We would like to inform you that our specialists have requested an updated bank statement in PDF format for further review.

Kindly provide a bank statement from the date of deposit up to the current date, ensuring that it includes at least 5 banking days from the transaction date.

Please make sure the document is clear and complete so we can proceed with the investigation without delays.

Sure I send you on same mail

Dear Parimatch Casino IN Team,

We would appreciate it if you could kindly confirm whether the documents submitted are sufficient to complete the Aditya9324´s verification process.

Please let us know at your earliest convenience.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Aditya9324,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina