The player from India successfully deposited ₹2400 to his casino account, but the amount has not been credited despite the transaction being debited from his bank account. He has submitted proof of payment, but his support ticket has been unresolved for over 3 months, with ongoing delays from customer support.
Parimatch Casino IN - Player's deposit has been delayed.
Opened
Current status
Waiting for player to reply
29d 21h 27m 33s
Parimatch Casino IN
Safety Index:Below averageCase summary
Discussion
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Public
2 hours ago
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2 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
