The player from India had successfully deposited ₹2400 to his casino account, but the amount had not been credited despite the transaction being debited from his bank account. He had submitted proof of payment, but his support ticket had remained unresolved for over 3 months, with ongoing delays from customer support. The player was advised to contact his payment provider for investigation, as the casino’s hands were tied in such cases. The complaint was marked as resolved after the player confirmed the issue had been addressed.
Parimatch Casino IN - Player's deposit has been delayed.
Resolved
Our verdict
Case closed
Amount: 2,400 INR
Parimatch Casino IN
Safety Index:Below averageCase summary
Discussion
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1 month ago
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1 month ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
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1 month ago
Greetings,
We would like to inform you that your deposit of INR 2,400 made on 26th August 2025 has been successfully credited to your gaming account on 19th March 2026.
If you have any questions or require further assistance, please feel free to contact us.
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Aditya9324,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
