The player from India had deposited 60,000 rupees to Parimatch on 12/08/2025, but the funds had not been credited to his account. Despite sending multiple emails, messages, and providing documentation, his issue remained unresolved. The Complaints Team had recommended that he contact his payment provider for further investigation, as the casino was unable to assist further without his response to requests for additional documentation. Due to the lack of communication from the player, the complaint was closed for the time being, but he retained the option to reopen it in the future.
Parimatch Casino IN - Player’s deposit has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 60,000 INR
Parimatch Casino IN
Safety Index:Below averageCase summary
Discussion
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6 months ago
I deposit 60000 rupees amount to parimatch on 12/08/2025
Till now the deposit amount not received
I sent many emails and messages
I attached my bank statement and payment slip but they didn't solve my issue
Please solve my deposit issue 🙏
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6 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Natalia
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6 months ago
Dear player, to proceed with your case, could you please forward me the following documents to natalia.b@casino.guru?
- screenshot of your transaction history in your casino account
- communication with your payment provider
- communication with the casino customer support
- bank statement starting from the date you made the transaction that has not been credited to your casino account until today
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5 months ago
Dear Cckkpp77,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
