The player from India had been waiting over four months for his INR 13,000 deposit to Parimatch, which had not been credited to his account. He had contacted customer support numerous times, provided the necessary documentation, but continued to receive automated responses without resolution. The casino had since confirmed that the issue had been resolved and that the money had been sent to him. However, due to a lack of response from the player, the complaint was closed, but he retained the option to reopen it in the future.
Parimatch Casino IN - Player's deposit has been delayed for months.
Closed
Our verdict
Player stopped responding
Amount: 13,000 INR
Parimatch Casino IN
Safety Index:Below averageCase summary
Discussion
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6 months ago
Player ID - 598588068
Ticket number - #865776
I deposited INR 13,000 on 9th April to Parimatch. My deposit was never credited to my account. We are now in August, and it has been over four months. I have reached out to their customer support at least 200 times and mailed them several times. I have shared bank statements, UTR, Payment screenshots, everything. They keep sending auto-generated responses like team is working, there is an issue with the billing system, we will process the funds ASAP. This is harassment now. Please help, they keep changing my agent but never credit the amount. Every time they put on a new agent and the responses are the same. AUTO-GENERATED. I HAVE PATIENTLY WAITED FOR 4 MONTHS NOW. BUT I NEED MY FUNDS BACK. Please help.
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6 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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6 months ago
Dear team!
We have already resolved this issue!
The money has been sent to the client.
Please feel free for any questions!
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5 months ago
Dear SSKP2233,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
