Parimatch Casino IN - Player's deposit has been delayed and withdrawal is pending.

One of the most dishonest casino going around.Everyone should stay away from Parimatch.

On 24/3/2025 i deposited 2000inr which is not credited till now.bank has confirmed sucessful credit after an investigation.

On 2/4/25 i requested for an withdrawal of 1000 inr which is still not given.

When contacted customer support they are the biggest lier with recorded messages.

They provided false ticket number and will harassing customers.

Player id-552806734

Ticket -822024

855442

Dear rajashreeray92,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

Regarding your withdrawal request, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Dear veronika,

First of all my account is fully verified and I have taken many withdrawal in the past also.all kyc is completed.

Parimatch has rules to credit the withdrawal in 3days but it's been a week.

Regarding deposit Parimatch has rules to credit the money in maximum 1day.

But they are not following any rules of their own.

I have contacted the payment provider they have conducted a enquiry where merchant bank and merchant have confirmed receipt of the money.

But Parimatch is still processing the money.

They have become a fraud platform with no regulator or ALTERNATE DISPUTE RESOLUTION.

I have got written reply from payment provider

This proves that Parimatch is a dishonest and scam platform

Thank you for your reply. To proceed with your case, could you please forward me the following documents?

• screenshot of your transaction history in your casino account
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear rajashreeray92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru