Parimatch Casino IN - Player’s deposit has been delayed.

Hi this is a frustrated post from Parimatch India

my transaction of 10000 INR deposited to Parimatch has still not been credited / refunded to me

it’s almost month now

and all I hear from their so called

Support is the billing team is investigating the matter

Asking casinoguru to please help me out of this madness



Dear jennyhoipi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I am not depositing any more till it’s resolved

thank you for your response

I have been asked to share account id and password ?? For what do they need the password ?

that also from a gmail account not Parimatch email

Dear jennyhoipi,

Definitely do not share any personal information or details in e-mail as there are many people trying to scam players this way.

It is important to forward a payment confirmation from your provider to the casino as soon as possible so they can try to locate the lost transaction.

Once you do, please forward the communication between you and the casino to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

Hello Nick,

I have sent you the email conversation.

Kindly check.

They are responding the same thing since last one month

even though all statements and Payement receipts are provided

I want to speak to a real support person from parimatch , only BOTS are responding on the mails can’t connect live chat support also

Dear jennyhoipi,

Can you please advise if you are still able to login into your casino account?

If yes, please change your password immediately as you have forwarded your login details to scammers.

Keep in mind that the casino would never ask you for your account and password.

Awaiting your response.

Regards,

Nick

I have changed the password and am able to login my account no problem

but my deposit has not been credited/refunded

can you please escalate it

it’s been over 40 days

Thank you jennyhoipi for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks , will he be joining this same thread ?

Hello,

is there any update on this issue?

how long should I have to wait

If anyone is not joining the thread ,please don’t give false leads

already suffering a lot from all this

Hello, jennyhoipi,

I am sorry to hear about your unpleasant experience and sincerely apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. Please be ready to forward your bank statement again to the correct email address once the casino replies.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Parimatch Casino team,

Could you please look into the player's issue with an unsuccessful deposit and provide us with more details or the results of your investigation?

If the user deposited to the casino but the transaction looked to be declined by the casino, however, it was deducted from the user's payment method, what needs to be done on the player's side so the casino initiates a thorough investigation? Can you provide her with clear instructions on how to proceed?

Thank you.

Thank you so much

Dear jennyhoipi, can we have your Player ID (9 digits) - we need it to identify you as our user and find the information.

Any update

Can anyone do anything or is this just a waste of time like parimatch

Any news or updates, Parimatch Casino team?

Thank you.

@parimatch casino India

still your billing department is checking on this ??

unbelievable

70 days to find a transaction ?

This is very disappointing

2 months over still no proper response from Parimatch

i want refund in my bank account not in Casino Wallet

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear jennyhoipi!

We apologize for the delay, billing team prioritized your case and the money were transfered.

Thank you both for your replies and updates.

Dear jennyhoipi,

I will set up the timer until Friday next week. Can you please let us know about any progress by the end of next week?

Please note that the process could take several days.

Thank you. Looking forward to hearing good news from you.

I would like to update I haven't received any refund in bank/ casino wallet

Can you provide your refund transaction proof with details .

Dear jennyhoipi,

Please let's wait, and let us know about updates on Friday next week. The timer was set up until next Friday. I will set it up the same way now.

If you do not receive your funds in your casino account wallet or payment method, I will ask the casino for an update.

Of course, if your funds are transferred somewhere earlier, please inform us about it.

Thank you for your patience and understanding.

Greetings all,

Thank you for your email, jennyhoipi.

I sent you screenshots of the last important posts via email. Please, see my last email and provide us with an update here, in the thread (if you can access the website through the authorisation link), or as a response to my email.

We are sorry for the inconvenience with accessing our website. Feel free to provide me with more details via email if the technical issue persists, and I will try to help you fix it.

Thank you. Waiting for your update.

Dear jennyhoipi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Branislav
Casino.Guru