HomeComplaintsParimatch Casino IN - Player's deposit has been delayed.

Parimatch Casino IN - Player's deposit has been delayed.

Opened
Current status

Waiting for player to reply

29d 23h 25m 41s

Parimatch Casino IN
Safety Index 5.8 Below average

Case summary

The player from Virginia made a deposit of $3,000, but the funds have not been credited after four days. Customer support repeatedly asks him to wait while he has already provided proof that the casino received the money. He expresses concerns about potential fraud, as they have ceased responding to his inquiries.

Written by Veronika
Complaint Resolution Center Deputy Team Lead
Submitted: 01 Oct 2026
Public
Public
8 hours ago

I made deposit of 3000 and money already debited from my account, but even 4 day done still deposit not credited, when I went to coustomer support than they said wait for 24 hours,, i waited than they said wait for 3 days I waited now they are not responding, I already provided them bank response and statement a d upi help support response that shows that they have already received money but they are doing fraud, 140076883 is ticket number, and 435239443 is I'd


Now they are not responding me and they are littrely doing fraud, I am attaching here all proof that shows parimatch already received money, even their coustomer support daily saying that wait for today but their today never ever comes, so I can see that parimatch is doing fraud here

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Public
34 minutes ago

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Public
Public
34 minutes ago

Dear Dushyant,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dushyant has 29d 23h 25m 41s to reply

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