Parimatch Casino IN - Player's account verification is delayed.

Parimatch id : [redacted]

I got a mail to verify my account with additional documents, i dropped thousand emails , they are not giving a shit about it and not replying, bring them to discuss please , dear parimatch please answer what is this negligence

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Dear Manojkumarsk1031,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To understand the situation better, please answer the following questions.

• Do you have access to your account?
• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• How much real money do you have left in your account?
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I hope we will be able to help you resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Dear Jean

I have access to my account but unable to withdraw amount asking for verification

I have provided selfie with adhar card along with written information on white paper

Left 20 INR + 1294 in my account

I got an email to send documents with written information on white paper along with selfie

I sent those documents but until now they have not replied from past 3 days

The documents as been attached bel

ow , now I would invite parimatch to answer to my question,why i am not getting reply to my email sent from [redacted]

Without wasting much time please answer parimatch

I would like to invite parimatch to answer the question and how years it will take to verify my account and give a valid reply

If they reply to that email they can verify my documents within 1 or 2 minutes

But from last 3 days they are not replied to email this is nothing but a delayed tactics to stole my money

Greetings,

According to our Terms and Conditions, Clause 92, the Company may request additional proof of identity at any time, regardless of whether the primary account verification has already been completed.

Therefore, our Profile Department kindly requests that you send the following documents to us via email at support@pari-match.in:

• A selfie of yourself holding:

The identity document used during verification (Aadhaar Card or PAN Card), and

A handwritten note containing your First Name, Last Name, the current date, and the text "For Parimatch".

Please ensure that:

All 4 corners of the document are visible

The image is clear and readable

Your face is clearly visible in the photo

• A Payment Card Statement or Wallet Statement (showing the bank logo, your name, and address) covering transactions from the last 30 days.

Once we receive the requested documents, our specialists will proceed with the verification process.

Dear Parimatch Casino IN,

Thank you for the clarification.

Dear Manojkumarsk1031,

Please send the documents and selfie image as instructed to support@pari-match.in. Please update us when it's done. Thank you.

Dear Manojkumarsk1031,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru