The player from India is facing issues with account verification at Parimatch, having submitted multiple emails with additional documentation but receiving no response. He expresses frustration over the lack of communication regarding his account.
Parimatch Casino IN - Player's account verification is delayed.
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Waiting for Casino Guru to reply
6d 21h 49m 17s
Parimatch Casino IN
Safety Index 5.8 Below averageCase summary
Discussion
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16 hours ago
Parimatch id : 478408555
I got a mail to verify my account with additional documents, i dropped thousand emails , they are not giving a shit about it and not replying, bring them to discuss please , dear parimatch please answer what is this negligence
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2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 hours ago
Dear Manojkumarsk1031,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
To understand the situation better, please answer the following questions.
- Do you have access to your account?
- Could you please let me know which documents you have already provided and when exactly you sent the last one?
- How much real money do you have left in your account?
- Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.
I hope we will be able to help you resolve this issue. Thank you in advance for your reply.
Best regards,
Jean
