Parimatch Casino IN - Player's account is restricted.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Which documents have you already submitted, and when did you send the most recent one?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina,

Thank you for your response.

To answer your questions:

• My activity on the platform was focused mainly on sports betting.

• I have already submitted all requested verification documents, including my identity proof with selfie holding my documents, paper with my name and phrase FOR PARIMATCH , bank statement, and deposit-related documents. The latest documents were submitted more than 5 days ago, yet my account still remains blocked without any clear resolution or timeframe provided.

• My winnings were accumulated without any misuse of bonuses. Any bonus activity on the account was used according to the platform’s terms and conditions.

I would also like to highlight that this prolonged verification process has caused significant inconvenience and frustration. My account has been inaccessible for several days, preventing me from placing bets or accessing my funds, despite my full cooperation and timely submission of every requested document.

Thank you for your reply, Qwerty10. I’m sorry to say I don’t have good news. If your account was blocked after placing mainly sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.