The player from India had completed all necessary verification steps, and her account was officially verified. However, she experienced ongoing issues with the casino. The player did not respond to requests for further information or evidence regarding the problem and the alleged rule violation. Due to the lack of communication, the complaint investigation was unable to proceed and was therefore closed for the moment. The player could reopen the complaint in the future if she chose to resume communication.
Parimatch Casino IN - Player's account is officially verified.
Closed
Our verdict
Player stopped responding
Amount: 240,000 INR
Parimatch Casino IN
Safety Index:Below averageCase summary
Discussion
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2 months ago
I have completed all additional verification and my account officialy verifyed. Player ID :. 497039021
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear Player,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Parimatch Casino IN. I'm afraid I will need more information regarding your problem. Could you please elaborate?
Thank you in advance for your response.
Best regards,
Attila
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2 months ago
Dear Player,
Thank you for your clarification. Could you please advise which games you focused on - slots, live casino, sports betting, etc.? Additionally, could you please attach the email from the casino in which they mentioned the rule violation? You can reach me via email at attila.g@casino.guru, or you can attach screenshots here.
Thank you in advance for your cooperation.
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1 month ago
Greetings,
Thank you for your inquiry.
Please be informed that your account has been written off in accordance with our Terms and Conditions, specifically User Rule No. 88. Under this rule, the company reserves the right to invalidate a concluded agreement (including but not limited to bets placed before or after the beginning of an event, live or virtual games, or any Casino products), refuse to fulfil obligations under such an agreement, including the refusal to pay any winnings or return any placed bets, if a violation of the platform’s policies is identified.
Based on the results of our internal review and risk verification process, the account was found to be in violation of this rule. As a result, the agreement has been invalidated and the balance has been written off in accordance with the Terms and Conditions. You can review the relevant Terms and Conditions here: https://in-pari-match.com/en/terms-and-condition
Kind regards,
Parimatch team.
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1 month ago
Dear Dukhani566,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
