Parimatch Casino IN - Player's account is closed and funds are blocked.

Sir one ago I withdraw 50000INR my fund from parimatch they are successful but not credited in my bank account then email to Parimatch they are saying you enter wrong bank account then they say you need to verify credentials then I pay 24000 INR THEN my account is blocked and they are not replying and not give me my refund please help me

Dear kakasahebhaul97,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you're experiencing, and I’m here to assist you in resolving this matter.

To help me better understand the situation and support you effectively, could you please provide the following information?

1. When exactly did you request the withdrawal of 50,000 INR?
2. Could you specify which documents you sent to the casino for verification?
3. Am I correct in understanding that your account was blocked due to a failed KYC verification?
4. Could you kindly forward me the email you received from the casino after your account was blocked? You can send it to my email at [email protected].

Once I have this information, I will be able to assist you further in resolving this issue as soon as possible.

Thank you for your time, and I look forward to your response.

Best regards,

Veronika

• I withdraw my fund one month ago

• I send my aadhar card photo, my selfie

• No, my verification is completed after verification they blocked my account

• they told me for verification you pay from same bank account for verify credentials then I pay extra 24000 INR Then blocked my account

I send too last email from parimatch to your email

Could you please send me the email where the casino asked you to verify your bank account and make an additional deposit?

Thank you for your emails. I wanted to point out that the email you received was not sent from the official Parimatch support email. The casino customer support can be reached at [email protected], but the emails you received came from [email protected]—with a double "R" instead of one.

I’m afraid this indicates that you were contacted by a scammer attempting to steal funds from you.

Could you please confirm if you provided any personal information, verification documents, or your casino account password to the person who pretended to be a casino representative?

Dear kakasahebhaul97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes I give them my all documents and account password

Unfortunately, since you provided your account details to a scammer, we are unable to assist you further.

Please be aware that it is the player's responsibility to protect personal information and never share account details with third parties. The casino will never ask for your password. Regrettably, you have fallen victim to fraud.

We do not handle matters related to cybercrimes. If your account was compromised and misused, this falls under the jurisdiction of the police and your bank rather than a mediator like us. Please understand that we do not have the legal authority or resources to conduct investigations or prosecute potential offenders. Ultimately, responsibility for this crime lies with the individual who committed it, not the casino.

For this reason, your complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion.

Best regards

Veronika