Parimatch Casino IN - Player's account deletion request is not processed.

My player ID : 928144115. My name is charan k.

I have a amount of 300 two months ago. Still amount not credited. I have submitted all bank statement to chat support including my Bank statement. It's not the first time happening.

I'm also disappointed with bonus system here. I deposit in lakhs everymonth and have not received any great bonus in parimatch. Treated unfair. So I decided to move out of Parimatch.

Parimatch Not Processing My Account Deletion Request

I would like to raise a complaint regarding my account with Parimatch.

I requested permanent deletion of my account via email some months ago, but the account is still active and I have not received proper confirmation from their support team. I followed the correct process and contacted their support, but the request has not been processed.

I have been an active player and even reached Level 14 on the platform. Because of my dissatisfaction with the platform and support experience, I decided to permanently close my account.

However, Parimatch has not completed my account deletion request and I have not received any proper assistance regarding this matter.

I have deposited in lakhs everymonth, either give me 10k bonus or delete my account.

I kindly request Parimatch to process my permanent account deletion and confirm that my account has been closed.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify the issue with the missing 300 INR transaction? Is the missing amount a deposit or a withdrawal?

Regarding the closure of your account, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Am I correct in understanding that you have not mentioned any gambling problems or addiction as your reason for account closure? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards

Veronika

Hi,

The amount is 300 is deposit. I made a deposit and amount was debited from my account and it was not added in wallet and I have submitted all the documents including bank statement. Ticket as been raised in parimatch but from 2 months it's opened and no resolution.

Also I'm level 14 player. Allh friends who are playing in other sites are getting great freebonus as loyalty everyweek. But here in Parimatch from past 7 years I have not received any big bonus for my loyalty. With no benifits I can stick back here in Parimatch. I request for 10k loyalty bonus, but no use.

I decided to delete this account permenently. Self exclusion.

Please help me with this. Thank you.

Greetings,

We would like to inform you that your deposit of INR 260 made on 16th January 2026 has now been successfully credited to your gaming account on 19th March 2026.

If you have any questions or require further assistance, please feel free to contact us.

Hello Charanchari1,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Charanchari1;

I would like to inform you that I will be taking over this complaint, as Veronika is currently unavailable due to health reasons.

I will review the case and get back to you shortly. If there have been any updates since your last message, please let me know in the meantime here in the thread or via email at karla.m@casino.guru

Thank you for your understanding.

Best regards,

Karla

Casino.Guru 

Dear Charanchari1,

Thank you for your message.

According to the information provided by the casino in this thread, your deposit has already been credited to your gaming account. Could you please confirm whether you have received these funds?

Additionally, I understand that you would like to proceed with a self-exclusion from the casino. Could you please confirm if this is still your intention?

If yes, kindly send me a copy of the email where you requested self-exclusion from the casino (including the full message, date, and recipient) to my email at karla.m@casino.guru.

This will help me verify your request and assist you further.

Thank you very much in advance for your cooperation. I look forward to your reply.

Best regards,

Karla

Casino Guru

Dear Charanchari1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru