Parimatch Casino IN - Player reports unresolved deposit issue.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

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Dear tomas,

Bank have already told that money is credited to beneficiary account.

Moreover everyone know parimatch track record,they are a fraud and scam company

Thanks for your reply.

Have you deposited successfully in the casino previously?

Have the tickets been resolved in your favor?

If the issue persists, is there any proof of your previous successful deposits in the casino that you might share with me? My email is tomas@casino.guru

Please let me know. Looking forward to your reply.

Dear tomas,

I have submitted many times successfully and have mailed screenshot of the deposit.

Tickets are not resolved.

And they are giving repeated replies that experts are reviewing.

It's a scam and same reply is happening for 1 month now.

Thanks for your reply and the information provided via email.

If the casino won't credit the amount within a few days, we'll intervene.

Looking forward to your reply.

Dear Tomas,

Thank for replying and as per your advice,I will wait but now I have understood PARIMATCH is the most dishonest company and I will stay away from them

Did the casino process the pending transactions to your player's account?

Please let me know.

No they haven't, they are still telling the same thing after more than 1month.

Amount will be credited soon,experts are working on it.

Please bring them in this chat,as it's already taken long

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Salma0308 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Parimatch Casino IN for their help in resolving this complaint. We would like to know what the issue is with the deposit and what we can do to help the player receive their funds.

Thank you!

PARIMATCH IS THE MOST DISHONEST AND FRAUD CASINO,THEY ARE TOTALLY SHAMELESS AND FULL OF LIES.

TAKING CUSTOMERS MONEY AND FOR ALMOST 2MONTH NOW NOT CREDITING IT

DON'T KNOW HOW ARE THEY EVEN OPERATING WITHOUT ADR.

FRAUD CASINO WITH FRAUD LICENCE.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Salma 0308

Thank you for your patience. Your request has been successfully processed. Please verify your credit.

Sincerely,

The Parimatch Team

Dear Salma0308,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Peter and Parimatch,

Please note two transaction of 5000inr are solved and ticket is closed

But ticket 36147030 is showing solved but i haven't received the amount.

Dear Peter and Parimatch sending you bank confirmation also along with receipt please note that this is also been mailed to Parimatch.

After 3month still the scam continues.

What kind of dishonest platform Parimatch is

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear PETER,

can you please mention one thing to me,as Parimatch is doing this kind of financial fraud with many customers.

Dont they have ADR ALTERNATIVE DISPUTE RESOLUTION, because according to CURACAO GAMING LICENCE RULES now it's mandatory to provide ADR.

Parimatch doesn't reply anything about ADR and if they don't have ADR i think everyone should know.

Since the casino stopped responding to our inquiries, I am forced to close the complaint as unresolved. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I am sorry I could not be of more help on this occasion.

Best regards,

Peter Cole