Parimatch Casino IN - Player is facing delayed withdrawal issue.

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Dear Manojsk103781,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. I reviewed the screenshot, and it indicates that your casino account has not been verified yet, which may prevent you from requesting withdrawals.

To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you attempted to complete the verification?
• Which documents have you provided and when exactly?
• Have you made any successful withdrawals from your account previously?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Greetings,

We sincerely apologize for the inconvenience caused. To determine the reason your account has been blocked, assess your eligibility to withdraw the funds, and provide you with an accurate update on your case, we kindly ask you to submit the requested documents below. Once received, the relevant team will review them and provide the necessary information to address your concerns and advise you on the next steps.

Please know that,according to our terms and conditions number 92, if necessary, the betting company may require additional proof of identity at all times, regardless of whether the client has passed the primary account verification. Hence, the profile department has requested that you send the following documents to us via email (suppo­rt@­par­i-m­atc­h.in):

1. Selfie with 2 documents holding in hand: Aadhar card or Pan card (depending on the one you used during verification) and paper, on which you should write your first name, last name, date of your request, and "For Parimatch".

- Please note that the picture and documents should have all 4 corners visible, be clear, and readable, and your face should be included in the frame.

2. Payment card statement or wallet statement (bank logo, your name, and address) for your transactions within the period of the last 30 days.

In order to speed up the verification process, we kindly ask you to send all these documents to us within 24 hours.

We would like to inform you that due to the company's policy, you have one calendar month (30 days) to complete the verification process. Failure to do so will result in the closure of your account. Please kindly refer to our terms and conditions number 91, 92 under the link https:­//p­ari­-be­tti­ng.c­om­/en­/te­rms­-an­d-c­ond­iti­on#id7.

We look forward to hearing from you soon.

Dear Manojsk103781,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru