The player from India cannot withdraw his balance and is unable to connect with customer support, as he does not receive any responses to his emails.
Parimatch Casino IN - Player is facing delayed withdrawal issue.
Opened
Current status
Waiting for player to reply
6d 6h 14m 41s
Parimatch Casino IN
Safety Index 5.8 Below averageCase summary
Discussion
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Public
17 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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17 hours ago
Dear Manojsk103781,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. I reviewed the screenshot, and it indicates that your casino account has not been verified yet, which may prevent you from requesting withdrawals.
To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you attempted to complete the verification?
- Which documents have you provided and when exactly?
- Have you made any successful withdrawals from your account previously?
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
