The player from India, a fully KYC-verified member of Parimatch, faced unresolved issues with two deposit transactions totaling ₹15,250. Despite raising support tickets, he received only generic responses without any resolution after several days. The casino representative responded by acknowledging a technical issue and confirmed that the player's game bonuses had been credited. The player didn't confirm resolution, leading to the complaint being closed as rejected.
Parimatch Casino IN - Player has unresolved deposit issues.
Closed
Our verdict
Player stopped responding
Amount: 15,250 INR
Parimatch Casino IN
Safety Index:Below averageCase summary
Discussion
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5 months ago
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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4 months ago
Dear Paraskumarkher,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
Dear Tomas and Paras
Thank you for your ongoing support! We experienced a technical issue, but we have credited the client's game bonuses, and the matter has been successfully resolved!
Best regards,
Your team at Parimatch
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4 months ago
Thanks for your reply to the casino representative.
Dear player,
- May we consider the issue as resolved?
Please let me know.
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4 months ago
Dear Paraskumarkher,
We are extending the timer by 7 days. Please be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminders, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
