The player from India was unable to withdraw his winnings from Parimatch and was advised to contact customer service, but he did not receive a satisfactory response. His account was verified, and although he could deposit, he could not withdraw his funds. After playing his winnings, he was assured by customer support that the withdrawal issue would be resolved, but no further action was taken. The complaint was rejected as there were no funds left for withdrawal to address the issue.
Parimatch Casino IN - Player faces withdrawal issues with account.
Closed
Our verdict
Other
Amount: 12,000 INR
Parimatch Casino IN
Safety Index:Below averageCase summary
Discussion
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7 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your account blocked? Can you access it, deposit, and play?
- Have you played down your winning 12000, or was this amount confiscated?
- Have you confirmed with casino support the person that contacted you was a genuine casino representative?
Thank you very much in advance for your reply.
Best regards,
Tomas
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7 months ago
Dear Ranjitanu8888,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
My account has not blocked, i can deposit but, couldn't withdraw even, my account fully verified. Customer support isn't responding well too
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6 months ago
Thanks for your reply.
Are there any winnings or funds left for you to withdraw from the casino?
Please let me know.
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6 months ago
That's what I am facing withdraw isn't allowed. It says that your account doesn't allow you to make withdraw. So, i lost patience and used all the funds. The next day when, the issue is raised a customer support executive called me and assured that the withdraw problem will solve and the funds will be back into my account
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6 months ago
Thanks for your confirmation.
Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For us to confront the casino about a delayed payment issue, the funds must be present in your account.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
