The player from India had been waiting for 105 days for a withdrawal of 10,000 INR requested on 09 March 2026, with no progress made despite having submitted all required KYC documents and having contacted customer support multiple times. He had received inconsistent information from different agents regarding the status of his withdrawal and had escalated the issue through various channels, including a formal complaint to the Curaçao Gaming Authority. We attempted to clarify the situation by asking the player for additional details about his withdrawal history, documents submitted, and game activity, but received no response. Due to the lack of communication from the player, the complaint was closed without resolution.
Parimatch Casino IN - Player faces delayed withdrawal of 10,000 INR.
Closed
Our verdict
Player stopped responding
Amount: 10,000 INR
Parimatch Casino IN
Safety Index 5.8 Below averageCase summary
Discussion
Public
Public
3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- Which documents did you send to the casino for verification? Have any of your documents been reviewed and approved by the relevant department yet?
- What types of games did you play to accumulate the winnings you've been trying to withdraw for the last three months?
- Did you accumulate these winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
2 weeks ago
Dear Taimoorahmed,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
