The player from Brazil has his account blocked by Parimatch without explanation, while still being allowed to deposit despite his funds being at risk. He is seeking the return of his total balance of R$161,600.00, a clear explanation for the blocking, and any subsequent losses due to the platform’s actions.
Parimatch Casino BR - Player's account has been unfairly closed.
Opened
Current status
Waiting for player to reply
6d 21h 48m 42s
Parimatch Casino BR
Safety Index 5.8 Below averageCase summary
Discussion
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Public
2 hours ago
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Public
Public
2 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please provide a clear timeline of events (block, deposits, gameplay, communication with support)?
- Was your account fully blocked (no access to login), or were only certain functions restricted (e.g., deposits, withdrawals, or specific games)?
- Could you kindly explain how you were able to continue playing after you had allegedly been blocked?
- Could you please specify if you received any email from the casino on Friday when your account was blocked? If so, kindly forward it to me at veronika.f@casino.guru.
- Am I correct in understanding that you lost your balance of R$161,600 in regular gameplay?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
