Parimatch Casino BR - Player's account has been unfairly closed.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please provide a clear timeline of events (block, deposits, gameplay, communication with support)?
• Was your account fully blocked (no access to login), or were only certain functions restricted (e.g., deposits, withdrawals, or specific games)?
• Could you kindly explain how you were able to continue playing after you had allegedly been blocked?
• Could you please specify if you received any email from the casino on Friday when your account was blocked? If so, kindly forward it to me at veronika.f@casino.guru.
• Am I correct in understanding that you lost your balance of R$161,600 in regular gameplay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika