Pandido Casino - Player's withdrawals are blocked.

Hello,

Casino suddenly blocked my withdrawals without any reason. Their supports refuses to help me, telling me to send an email to them, which they don't ever respond. No KYC is required. I've played casino and sports. Haven't used any bonuses. And this would be my first withdrawal after losing thousands of euros. Is this a scam casino?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pandido Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Ottakaa kasinoon yhteyttä kiitos. Nostoni estettiin viikko sitten. Olen lähettänyt monia sähköposteja ja yrittänyt selvittää asiaa live chat Issa tuloksetta. Sähköposteihin ei vastata ja live chat vain sanoo että ota yhteyttä sähköpostitse. Tämä on mahdotonta. Kasinon puolelta ei tule mitään kommunikaatiota.

Päivittäin olen yrittänyt selvittää tätä. Vieläkään he eivät tee mitään eivätkä anna mitään vastauksia.

Can somebody help me here?this casino is 100% scam

Thanks for your reply.

• Could you please share with me your communication with the casino, as evidence that you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your cooperation.

Hei,

Tottakai yritän ratkaista tätä jos niin täällä sanon?

Päivitys, yli kahden viikon odottelun jälkeen he pysyivät KYC dokumentit, jotka lähetin monta päivää sitten. Vieläkään en ole saanut vastauksia. Toivottavasti voitte auttaa minua saamaan tämän prosessin loppuun, sillä he viivyttävät nostoa jatkuvasti.

Onko täältä mahdollista saadaa mitään apua ilman että joudun odottamaan viikkoja tai jopa kuukausia? Nostoja viivytetään selkeästi tarkoituksella. Voitteko ottaa kasinoon yhteyttä tai kertokaa minulle jos teitä ei tapaus kiinnosta?Herran jestas olen avannut tämän valituksen yli kaksi viikkoa sitten saamatta vielä minkäänlaista apua asiassa.

Hei

Vieläkään en ole saanut mitään informaatiota liittyen vahvistukseeni vaikka joka päivä otan heihin yhteyttä.

Dear niclasbodypitkanen,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear niclasbodypitkanen,

I sincerely regret to learn that your account has been blocked. Please rest assured that I will reach out to the casino promptly to address and resolve this matter as quickly as possible.

I would also like to invite a representative from Pandido Casino to join this discussion so we can collaboratively work towards resolving your complaint.

Dear Pandido Casino,

could you kindly clarify the reasons for the player's account being blocked? Additionally, it would be greatly appreciated if you could provide any supporting evidence regarding this matter. You may include your statement and any pertinent documentation here or alternatively send them to my email address at jana.k@casino.guru.

Thank you very much for your cooperation and assistance.

Kind regards,

Jana

This is crazy, they have been holding my money many weeks now. Support always responds the same

Dear niclasbodypitkanen,

I hope this message finds you well. I would like to inform you that the representative from Pandido Casino is currently experiencing technical difficulties in posting updates in this thread. Please rest assured that I am in regular contact with them via email. I will ensure that you are kept informed as soon as I receive more information regarding your complaint, which has been escalated to the appropriate department.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Jana

Please confirm has they replied to you via email or not?

Dear niclasbodypitkanen,

I hope this message finds you well. I would like to inform you that the casino has responded, and I am currently awaiting another email from them shortly. I will be sure to keep you updated as soon as I receive any further information.

This most insane KYC process. Now my pending withdrawal was canceled and live chat is saying I still have to send something. I have sent KYC docs two weeks ago and I still can upload anything more. Zero communication from the casino What are they doing?

Dear niclasbodypitkanen,

I ´m reposting the messge from the casino.

" Dear niclasbodypitkanen,

We are pleased to inform you that your Casino account has been successfully verified. 

You are now welcome to request withdrawals at your convenience. 

We appreciate your patience and cooperation throughout this process.

Best Regards,

Pandido Casino Team " 

Please keep us updated with any new development.

Hyvä Casino Guru. Nyt he poistivat ainoan menetelmän mitä olen käyttänyt kasinolla nosto vaihtoehdosta eli Netellerin. Tallettaa sillä kyllä vielä pystyy mutta ei nostamaan. Tein talletukseni netellerillä ja haluan rahani takaisin sinne mutta en edelleenkään pysty nostoa tekemään koska he poistivat sen. Miten tällainen voi olla sallittua?

Dear niclasbodypitkanen,

I ´m reposting the messge from the casino.

Dear niclasbodypitkanen,

We apologize for the unavailability of your preferred withdrawal method. 

We note that you have switched to an alternative method, and those requests are being processed accordingly.

Since April 2nd, five withdrawals have been successfully completed. 

There are currently two additional requests pending; these have been forwarded to the relevant department and will be processed as quickly as possible.

Thank you for your patience.

Kind Regards,

Pandido Casino Team

Dear niclasbodypitkanen,

I´m providing you with the following message from the casino.

Dear niclasbodypitkanen,

We are pleased to inform you that from our last reply, 4 more withdrawals have been successfully completed.

There is currently 1 last requests pending; it has have been forwarded to the relevant department to expedite the process.

Thank you for your continued patience.

Kind Regards,

Casino Team

Hei, nostossa kestää vieläkin uskomattoman pitkään. Viikko taas odotettu

Dear niclasbodypitkanen,

We are pleased to inform you that all your withdrawal requests have been successfully completed. The last one was successful on 26/04/2026.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Thank you for your patience.

Kind Regards,

Pandido Casino Team

Dear niclasbodypitkanen,

please keep us informed when you receive the last payment from the casino.

Dear niclasbodypitkanen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jana
Casino.Guru