HomeComplaintsPandido Casino - Player’s withdrawal has been delayed.

Pandido Casino - Player’s withdrawal has been delayed.

Opened
Current status

Waiting for player to reply

5d 13h 39m 3s

Pandido Casino
Safety Index:Below average

Case summary

The player from Spain requested a withdrawal two months ago, but the casino has not processed the payment and claims it is delayed. He warns that they do not pay their profits.

Public
Public
3 days ago
Translation

They don't want to pay

They say it's been delayed

Beware of these people. They don't pay their profits.

Automatic translation:
Public
Public
yesterday

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
yesterday

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

  • Could you please specify how many days ago was your withdrawal requested?
  • Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila


Franciscocanolopez has 5d 13h 39m 3s to reply

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