The player from Germany has his account blocked by Pandido while trying to withdraw his winnings of 10,000 euros. He is unable to reach customer support through email or live chat, and he is ready to verify his identity if necessary.
Pandido Casino - Player’s account is closed for review.
Opened
Current status
Waiting for Casino Guru to reply
6d 8h 42m 56s
Pandido Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
2 days ago
Translation
Hello,
I deposited money at Pandido, played and won, now I'm trying to withdraw it but the casino has blocked my account for review and isn't responding to my emails, the live chat is unreachable because I can't access my account!
I can verify my identity if necessary, but nothing is required.
I need help!!! It's about 10,000 euros.
Automatic translation:
Public
Public
19 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
19 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pandido Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication addressed to the casino regarding the issue? If the casino responded, forward its reply as well. Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
