Panda Zino Casino - Player's account is closed and winnings confiscated.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Baudici,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When did you first notice that your account was blocked?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Thank you for your reply and for providing the previous details, Baudici.

• What other evidence do you have that supports your claim about the £2 bet and the win?
• Could you provide me with your game and betting history, if possible?
• Have you contacted the casino’s customer support regarding the blockage and confiscation of your winnings? If so, what was their response? You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Hello Petra,

Thank you for your message.

My account has been closed for two months, so I cannot access the internal betting history. However, I do have screenshots that clearly show:

my £2 bet (before the win and after the win)

the win itself

my balance

the emails from the casino

the false accusation about a £300 bet

the false accusation about a £12.50 bet

their offer of £1,000 if I delete my TrustPilot reviews.

1. Their claim makes no sense with my bet

They wrote:

"You placed one or more bets exceeding 30% of your initial deposit of €41."

But My real bet was £2 — and I have screenshots proving it.

A £2 bet is nowhere near €12.30 (their supposed limit).

So their accusation is mathematically impossible.

 2. They changed the story multiple times

3.first they accused me of a £300 bet

4.then they accused me of a £12.50 bet

5.now they accuse Me of a €12.30 limit violation

Three different stories.

Three different lies.

Three different excuses.

A legitimate casino does NOT change the reason every time.

This is classic behaviour of a rogue casino trying to avoid paying.

Dear Baudici

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello there,

Thank you Baudici for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Panda Zino Casino for their help in resolving this complaint. We would like to know why the player's account was closed and their winnings were confiscated.

Thank you!

I would like to add one final piece of information to my case.

I have discovered that the same operators appear to be running another casino using the same template, the same withdrawal system, and the same structure.

The site is: 1000spins1.com.

This shows a repeated pattern of behaviour and supports my claim that the confiscation of my £5,000 winnings was not legitimate.

And U Can Check their TrustPilot as past Experience

Thank you for reviewing my case and for helping protect other players

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Peter, Unfortunately, PandaZino has not responded to me at all. I tried to reach an agreement with them as you suggested, but they ignored every attempt. At this point, there is nothing more I can do from my side. Thank you for your help and support. Andrei

Many Thanks Peter

I Hope They would answer with agreement

I emailed this to Reach An Agreement:

"Hello,

I have been waiting for your reply regarding my complaint on Casino Guru.

I tried to resolve this matter directly and fairly, but I have received no response from your side.

If you are still open to an agreement,

I am willing to close the complaint and 

Delete Everything from All Platforms!!

And continue playing on your platform!!!

If not, I will allow the complaint to be closed as unresolved.

Thank you.

Andrei "

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter