Panda Zino Casino - Player cannot access account after winnings.

I played on panda zino and won £400 it accepted my payment and it has asked me to send in do mention and a selfie but now I cant sign in if i was not allowed to play on there why did it accept me and not say when I signed in the UK did it not stop me it not fare as that money is still in my account i should be able to claim it if I played on it I won the money fare and square and it still has not refused me it has only asked for my information paperwork and selfi

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Dear mariedunlop69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra