Panda.Bet Casino - Player's withdrawal request is delayed.

Hey so deposited in this casino took bonus wagered put 450 to withdraw got email that i need verify myself i sent selfie and id document and bank statement but bank statement got rejected its been almost 7 days and live support only hawe a bot and they dont answer my emails so i dont know whats the problem and why they keep rejecting my bank statement my withdraw gets rejected too after 24 hours so would like to ask help from you thanks.

Dear coif,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Have you provided all the required documents as soon as possible and in the correct format?
• Is the personal information found on the documents identical to what you entered in your player's profile?
• Are deposits made to the casino visible in the list of transactions on your bank statement?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

You can close it just today got resolved

Dear coif,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru