The player from Poland had created an account two months ago and won approximately 2,500 PLN from sports betting. However, their account was now locked, hindering withdrawal attempts, and their emails went unanswered. They sought to complete verification and retrieve their winnings. The issue remained unresolved due to the player's lack of response to the Complaints Team's inquiries, which led to the closure of the complaint. The player retained the option to reopen the complaint in the future.
PalmSlots Casino - Player’s account is closed and winnings are inaccessible.
Closed
Our verdict
Player stopped responding
Amount: 2,500 zł
PalmSlots Casino
Safety Index:Very lowCase summary
Discussion
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3 months ago
Hello, I've created an account about 2 month ago. After first depo I was lucky (even if my winning was capped to x5 deposit) but decided to do some sport betting. I won around 2.5k pln and since then i cant contact casino. My account is locked, I can't withdraval my fund and every of my email is being ignored. Please I want to complete verification and get my money.
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3 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Dear Luigge,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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3 months ago
Dear Luigge,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
