Palms Bet Casino - Player complains that he didn’t win anything.

The amount is even much larger. Because I watch online banking only. I am not familiar with the gambling rules in Bulgaria, but as far as I know there should be a rate of return. So for the amount invested by me 6500-8000 BGN I managed to earn 700 BGN.

Additional comments from the player:

"I don't know how you rate these online casinos. But your method doesn't work. In three days I lost BGN 7,000 and returned BGN 500 once and BGN 200 once. And later, in an attempt to kill myself in some magical way, I didn't succeed and I scored another BGN 1,200 in E pei. </p><p> It can't be normal"

Dear Helyo,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Helyo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.