Palm.Casino - Player's withdrawals are being denied, access to site blocked.

Joined palm.casino deposit 100 euros.I won so decided to withdraw 100.00 euros went through the verification process fully verified.Then received an email I had put my initial in the withdraw section full name needed I did this decline agai I put the wrong IBM number in redid my withdrawal emailed again they declined again never gave a reason and have blocked me from entering there site I have screen shots of all my deposits and withdrawal and all there emails just absolute fraudsters

Dear meljard73,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Palm.Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did the casino inform you about your account being blocked and your withdrawals being rejected?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon I have received an email from the complaint department.They have offered my deposits back.I haven't received any yet but there time kind regards Melanie

Good evening just a quick update I have received my deposits back today kind regards Melanie

I apologize for the late reply, meljard73.

Do you consider the issue resolved? Could you please advise if the casino voided any balance you had in your casino account?

Good morning the casino gave me my deposits back as they don't allow uk players even though I was fully verified

I am sorry, but could you please confirm whether the casino withheld or confiscated another balance in addition to returning your deposits?

They just gave me my deposits back and closed my account

I am sorry, but we'll try to contact the casino and try to seek a resolution, only if the casino withheld any of your winnings. From your previous responses, it's not clear whether that's the case.

Please let me know if any funds were withheld and how much, otherwise we'll close the complaint.

I'll await your response.

Good morning I'm not sure if funds we're with held they just email me .I have attached hhe email kind regards Melanie

I checked the website and there are no obvious obstacles when making a registration for players from the UK.

Please understand we believe that if a casino accepts deposits and allows players to play from restricted countries they should pay players their legitimate winnings. Please let me know if you wish us to proceed further with an investigation regarding your winnings being confiscated, or whether you are satisfied with the casino returning your deposits.

I'll await your decision.

I'm happy with my deposits back thankyou for your help

Dear meljard73,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru