Palm.Casino - Player's withdrawal request is delayed.

I submitted my first withdrawal request on 18/01. I was then told I needed to verify my account I did this and passed all the checks. I then waited for my withdrawal to process I am yet to recieve this. I contacted the casino and was told they were busy but were treating it as a priority. I contacted live suport they then blocked this feature for me and dont respond to my emails. I submitted a complaint but they didnt respond. The withdrawal is still pending. What are the chances this will be withdrawn or do you tjink its a scam. I need advise. I dont want this to affect the chances of my withdrawal. I am left financially out of pocket and have deposited 1000s.

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Dear Liamleach1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila