The player from the United Kingdom had submitted a withdrawal request on 18/01 and had completed all required account verification checks. However, the withdrawal remained pending, and despite contacting the casino, he received no response, and live support had blocked him. He expressed concerns about potential scams and his financial situation due to significant deposits. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders, which prevented further investigation or resolution at that time. The player retained the option to reopen the complaint by resuming communication.
Palm.Casino - Player's withdrawal request is delayed.
Closed
Our verdict
Player stopped responding
Amount: £1,000
Palm.Casino
Safety Index:Very lowCase summary
Discussion
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2 months ago
I submitted my first withdrawal request on 18/01. I was then told I needed to verify my account I did this and passed all the checks. I then waited for my withdrawal to process I am yet to recieve this. I contacted the casino and was told they were busy but were treating it as a priority. I contacted live suport they then blocked this feature for me and dont respond to my emails. I submitted a complaint but they didnt respond. The withdrawal is still pending. What are the chances this will be withdrawn or do you tjink its a scam. I need advise. I dont want this to affect the chances of my withdrawal. I am left financially out of pocket and have deposited 1000s.
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear Liamleach1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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1 month ago
Dear Liamleach1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
