Palm.Casino - Pelaajan kotiutuspyyntö on viivästynyt.

I submitted my first withdrawal request on 18/01. I was then told I needed to verify my account I did this and passed all the checks. I then waited for my withdrawal to process I am yet to recieve this. I contacted the casino and was told they were busy but were treating it as a priority. I contacted live suport they then blocked this feature for me and dont respond to my emails. I submitted a complaint but they didnt respond. The withdrawal is still pending. What are the chances this will be withdrawn or do you tjink its a scam. I need advise. I dont want this to affect the chances of my withdrawal. I am left financially out of pocket and have deposited 1000s.

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Dear Liamleach1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Liamleach1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru