The player from British Columbia had reported a lack of responsible gambling measures at a certain casino, stating that despite his requests for permanent self-exclusion, his account was continuously reopened. We had requested additional details and evidence from the player to aid in our investigation. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation. As a result, the complaint was rejected.
OXI Casino - Player's struggling with self-exclusion in the casino.
Closed
Our verdict
Player stopped responding
Amount: ??
OXI Casino
Safety Index:HighCase summary
Discussion
Public
Public
2 years ago
This casino doesn't have any responsible gambling options. They keep reopening my account despite asked them to self exclude me forever.
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2 years ago
Dear soccer,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OXI Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please specify the reason for closing your account?
- Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is [email protected]
Thank you very much in advance.
Best regards,
Tomas
Public
Public
2 years ago
Dear soccer,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
