The player from Germany is dissatisfied with the compensation he received from the casino. We closed the complaint because the player stopped responding.
OXI Casino DE - Player complains that he didn’t win.
Closed
Our verdict
Player stopped responding
Amount: €200
OXI Casino DE
Safety Index:Above averageCase summary
Discussion
Public
Public
2 years ago
Translation
I lost €200 in 20 minutes today playing Golden Fishtank. There were hardly any slot wins and the biggest win on free spins was €2.10. The online support promised me a bonus of €50 as compensation. However, I only received €15.
Automatic translation:
Public
Public
2 years ago
Dear Unioner58,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
Have you received any explanation from the casino about the given compensation? Did you decide to play the compensation that was offered to you?
Thank you in advance for your reply.
Best regards,
Tomas
Public
Public
2 years ago
Translation
Hello, the casino is more than dubious. I was promised €50 - I received €25.
I lost €200 within 20 minutes. No winnings from the slot and with a ! Free spin 2.10 won with €0.50. That is more than dubious.
Automatic translation:
Public
Public
2 years ago
Dear Unioner58,
Did the casino explain why you received less than what you expected? Could you please explain if you received a compensation of 15 or 25€?
Would you be able to forward the chat transcript or email about what the casino promised you and what they actually awarded you to my email is [email protected]? Alternatively, post it here.
Thank you in advance, for the reply.
