Ossebet Casino - Player's account has been deleted.

They have deleted my account pretending that I do not have an account there. I won 1000€ after wagering their bonus with a 100€ deposit. There is a long conversation on livechat, I went through KYC. I had to send even a selfie holding up paper with their website name. I have a full screenrecording of my chat with them since the day I opened the account that show proof of their scam. They rejected my withdrawals saying it was something wrong, making up excuses that they are updating their website etc etc. I have the copy of the full chat history that can be provided if needed as well as a screenrecording of withdrawal while being logged in and speaking to the live chat.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Do you have any emails between you and the casino’s customer support that would confirm you had an account at this casino? For example, a registration confirmation email or any communication regarding account verification. If so, please forward them to me at veronika.f@casino.guru.
• How long have you been playing at this casino?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please forward me the original, uncensored emails from the casino that will confirm your ownership of the account at veronika.f@casino.guru. Thank you for your cooperation.