Oshi Casino - Player's withdrawal has been canceled without explanation.

I have been a long and loyal customer with Oshi with all my KYC profile identification all been processed and up to date.

all previous transactions plus withdraws have been processed with no issues but in the last two weeks I been treated unfairly for no apparent reason the minor incident was a last transaction before now which was I made a withdraw of $1020 from a bonus I received which I had completed the wager then made the withdraw but a day later was canceled and told that my winnings had to be adjusted to $620 which I don’t find right as in the past when I’ve had played my bonus winnings completed the wager that very moment the winnings would automatically be adjusted straight away by the os system so I don’t understand how that could be in my video stream shows completing the $1020 bonus wager which should have been done.

inregards to my case now about my withdraw of $430 i made yesterday and cancel today with no email or explanation to why.

i have tried contacting support / VIP support by email or telegram in regards to my $430 withdrawal I made a $150 deposit for the vip75% deposit match and completed by wager

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Oshi Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you were able to request a new payout after your previous one was canceled?
• Are you disputing the casino's decision for partial confiscation of your winnings? Could you please clarify what the applicable maximum win rules were for the bonus you activated?
• Could you please share with me your attempts at communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Salee1981,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas