The player from Australia deposited funds at Oshi Casino using a bonus code but did not receive the expected bonus. Despite reaching out to customer support, he encounters a lack of accountability from the casino staff regarding the issue.
Oshi Casino - Player's bonus has been denied.
Opened
Current status
Waiting for player to reply
5d 23h 41m 52s
Oshi Casino
Safety Index 8.0 HighCase summary
Discussion
Public
Public
yesterday
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Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Oshi Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you already played with your deposit, please?
- Could you please share a screenshot or any marketing material with the bonus offer you activated?
- Have you contacted casino support and asked for assistance?
- Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Attila
