Oshi Casino - Player's account is temporarily suspended.

Ok so I signed up at this casino. Like I do with every casino after signing up I go into live chat and ask them to check my account and make sure there's no issues so there will be no issues with withdrawing or depositing.

I got given the all clear to say everything's all good.

So I deposit I start to play for about five minutes and then I get temporarily suspended.

For the last 12 hours I've gone into live chat on multiple times and they cannot give me any information or any details as to what's going on which is very unprofessional and a bit suspect.

I have sent multiple emails without one response, no one at all.

Live chat just give the same copy and paste messages every time I talk to them.

After reading this has happened to a lot of people lately I'm standing to think that they are just another Rogue casino.

Because live chat told me everything was fine I have requested a refund of my XRP because that would be the fair thing to do if they are going to suspend my account for no reasons.

Up to now I keep on getting the same messages in live chat.

I have noticed on casinomeister, their rep has not been active for 2 years so I suspect they have gone Rogue.

Be very careful if you ever think of the positing....

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino before your account was blocked?
• Am I correct in understanding that you made one cryptocurrency deposit into the casino and that your account was suspended shortly afterward?
• Did you enter your full personal information into your account before it was suspended by the casino?
• Have you ever had an account blocked at any sister casinos of Oshi Casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Andybooks,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru