The player from Ireland has a withdrawal of EUR 1,706 stuck in a verification loop with Oscarspin since May 2025. Despite submitting the same documents multiple times and receiving inconsistent responses from support, he has not received clear answers about the verification status or what's required to resolve the issue.
Oscarspin Casino - Player's withdrawal is delayed in verification loop.
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6d 7h 39m 20s
Oscarspin Casino
Safety Index 9.0 Very highCase summary
Discussion
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2 days ago
Oscarspin, withdrawal of EUR 1,706 stuck in verification loop since May 2025
I started account verification with Oscarspin in May 2025. I've submitted the same core documents multiple times since then: a completed source of wealth questionnaire, payslips covering February to April 2025, bank statements for that same period, and proof of ownership of my Luxon and MiFinity accounts.
Despite that, I keep getting the same requests over and over, often with no explanation of what's actually wrong. At one point an agent told me directly that my documents were approved. Shortly after, a different agent asked me to resubmit the exact same bank statements. Support replies are usually generic templates about file quality or formatting, not specific answers.
It's now been well over a year. I've asked repeatedly for someone to review my full file and tell me exactly what's missing, and I have never received a clear answer.
Thank you,
Brandon teeling
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16 hours ago
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16 hours ago
Dear Branz12,
Thank you very much for submitting your complaint.
To help me better understand your case, could you please answer the following questions?
- Could you please confirm whether the bank statements are the only documents currently preventing your verification from being completed, or are there any other documents the casino is requesting?
- Did you accumulate your winnings with or without an active bonus?
- Were your winnings accumulated through casino games, sports betting, or both?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
