The player from Germany faced a problem with withdrawing money, as the casino claimed that withdrawals could only be processed to a German account, despite him having previously withdrawn to the same IBAN used for his deposit. He believed the casino was unwilling to release his funds. The Complaints Team informed him that due to the lack of response from the player to their inquiries, they were unable to proceed with further investigation or provide solutions at that time, resulting in the closure of the complaint. The player retained the option to reopen the complaint in the future.
Oscarspin Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €200
Oscarspin Casino
Safety Index:Very highCase summary
Discussion
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1 month ago
I requested a withdrawal to the same IBAN that made the deposit. I had previously withdrawn to this IBAN. I play from Germany. They said that withdrawals are only possible from an account in Germany. They simply don't want to withdraw funds.
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1 month ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Marcu,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Oscarspin Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Could you please specify the country of origin for your IBAN?
- Have you accumulated your winnings with the help of bonus?
- Have you successfully passed the KYC verification, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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1 month ago
Dear Marcu,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
