Oscarspin Casino - Player's withdrawal is delayed.

Ich habe mich versucht zu Verifizieren, aber innerhalb der angeführten 24 Stunden, habe ich keine Rückmeldung vom Casino bekommen und ich kann mein gewonnenes Geld nicht auszahlen.

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Hello,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re experiencing.

Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account.

To better understand your situation and move the process forward, could you please provide the following details:

1. Which documents have you already submitted to the casino, and when exactly did you send the most recent one?
2. Were you able to submit all required documents promptly and in the correct format?
3. Has the casino requested any additional documents recently, and if so, which ones?
4. Are there any documents in your account that are currently pending verification?

I hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Hallo Veronika,

wie durch ein Wunder bin ich heute vom Casino Oscar Spin verifiziert worden. Ich habe nun meine ersten Auszahlungen getätigt und bin sehr gespannt, wie lange das dauert und ob sie überhaupt bestätigt werden bzw. durch Oscar Spin ausgezahlt werden.

Für dich noch als Info:

Für die Verifizierung musste ich Personalausweis, Kreditkarte und einen Bank/Kontoauszug zur Verfügung stellen. Kurz nach 24 Stunden Wartezeit, wurde meine Verifizierung genehmigt.

Wie oben erwähnt hoffe ich nun sehr, dass meine Auszahlungen genehmigt werden und auf mein Konto überwiesen werden.

Habt ihr Erfahrung wie lang das bei Oscar Spin dauert?

lg Winks

Hallo Veronika,

ich habe nun das erste Mal versucht eine Auszahlung zu machen. Dabei habe ich 2x €1000 auszahlen lassen und 1x €500. ich habe wenige stunden später 2 E-Mail erhalten in denen steht, dass meine beiden Auszahlungen von €1000 erfolgreich durchgeführt worden sind.

auf meinem Konto befindet sich jedenfalls nur 1x€1000 und 1x€500. Über die €500 hatte ich aber bis dato nicht einmal eine E-Mail der Bestätigung erhalten.

ich halte euch weiter auf dem Laufenden

MFG

I’m glad to hear that your account has now been verified and that you have already received part of your winnings. Please note that processing a withdrawal request may take a few working days. Usually, we recommend waiting up to 14 days for the casino to process and pay out the winnings.

Could you kindly let me know the current total amount of your pending withdrawal requests?

Please also send me a screenshot of your transaction history showing the pending withdrawals.

Lastly, when was the last time you received a payment from this casino, and how long did it take to be approved and paid out?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Winks65,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika