Oscarspin Casino - Player's deposit has not been credited.

I made a deposit via pix, instant mode, to this casino but so far the deposit has not been credited to the casino account.

I would like to hear back from this casino, I have already seen that I will have future headaches with this bookmaker.

Oscarspin casino, please don't let me down.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Oscarspin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication to support your complaint to tomas@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Sandr14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru