The player from Austria had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The Complaints Team had closed the complaint as unjustified, citing reasonable grounds to believe that the player was manipulating documents. Consequently, the casino's decision to cancel the withdrawal and block the account was accepted, as the player did not meet the verification requirements necessary for processing withdrawals.
Oscarspin Casino - Player claims that payment has been delayed.
Closed
Our verdict
Unjustified complaint
Amount: €14,856
Oscarspin Casino
Safety Index:Very highCase summary
Discussion
