The player from Portugal faced issues accessing the casino website after his two bank transfer withdrawal requests were refused, which led him to attempt a withdrawal to his crypto wallet. He had been unable to reconnect to the site since then. The Complaints Team closed the complaint due to the player's lack of response to inquiries, hindering further investigation or potential solutions. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Oscarspin Casino - Player cannot access account after withdrawal attempts.
Closed
Our verdict
Player stopped responding
Amount: €80
Oscarspin Casino
Safety Index:Very highCase summary
Discussion
Public
Public
2 months ago
Translation
After making 2 withdrawal requests via bank transfer which were both refused, I opted for a withdrawal to my crypto wallet, since then, it has been impossible for me to reconnect to the casino website
Automatic translation:
Public
Public
2 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly. Stay safe.
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Oscarspin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- When did you submit two withdrawals via bank transfer that were rejected?
- When did you submit a withdrawal via crypto? Was it cancelled or is it pending?
- Please specify if you have any trouble accessing the casino website, or you cannot log into your player's account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
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2 months ago
Dear Aymon,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
