Orofun Casino - Player's winnings have been confiscated.

I deposited $100 and played as usual. When I accumulated $600, I decided to withdraw it. I was waiting for the withdrawal when, out of nowhere, they took my money out of my account without paying me and without any explanation, just like that, for no reason at all.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OROFUN.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played Piñata Win for approximately 2 months; my balance was from a deposit I made.

Dear Rintintin12,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas