Orofun Casino - Pelaajan voitot on takavarikoitu.

I deposited $100 and played as usual. When I accumulated $600, I decided to withdraw it. I was waiting for the withdrawal when, out of nowhere, they took my money out of my account without paying me and without any explanation, just like that, for no reason at all.

Deposite $100 y jugue como de costumbre cuando junte $600 decidí retirarlos estaba esperando el retiro cuando de la nada me sacaron de mi cuenta sin pagarme y sin explicaciones alguna solo así por su gusto

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OROFUN.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played Piñata Win for approximately 2 months; my balance was from a deposit I made.

Aproximadamente 2 meses estuve jugando piñata win mi saldo fue con un depósito que yo realice

Dear Rintintin12,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas