The player from Germany faced difficulties withdrawing funds from Opabet, as his ID card, passport, and driver's license were not accepted despite prior successful transactions. He suspected that the casino might have been attempting to withhold his money and was frustrated by the lack of available support for resolution. The Complaints Team attempted to assist by requesting additional information and extending the response time; however, the player did not respond to these inquiries. As a result, the complaint was rejected due to insufficient information for further investigation.
Opabet Casino - Player’s withdrawal is delayed due to ID verification issues.
Closed
Our verdict
Player stopped responding
Amount: €440
Opabet Casino
Safety Index:Below averageCase summary
Discussion
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7 months ago
Translation
Opabet doesn't accept my ID card, passport, or driver's license. Even though this was the case before, and a first withdrawal had been made and processed.
Now, during my second withdrawal, my ID isn't accepted, and a KYC verification process with sumsub.com isn't accepted either. Unfortunately, I have a strong feeling that Opabet wants to keep my money, as I've unfortunately read about similar cases elsewhere. The worst part is that Opabet even advertises on Blogabet and seems extremely reputable. The chat is no longer available to resolve the matter.
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7 months ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the difficulties you’re experiencing. I’d like to ask you a few questions to better understand your situation.
- What was the reason given by the casino for not approving your ID, passport, or driver’s license during verification?
- Does the information on your identity document match exactly with the personal details in your casino profile (name, surname, address, and date of birth)?
- Have you submitted any other identity documents to the casino for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
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7 months ago
TranslationHello ,
That my IDs are not older than 6 months. I requested a new ID in July because I lost mine. The bookmaker Opabet received all the documents. Additionally, I received a passport and driver's license, as well as proof of address from the authorities. This is pure harassment on their part. Unfortunately, I've read similar things in other forums. Thank you very much. Regards, Richard
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7 months ago
TranslationI even received an email informing me that my account had been verified. See image:
However, this is not shown on the website, which I was told via email.
Additionally, I'm sent a link via email where I'm asked to verify myself live with a selfie. Whatever I do after that isn't accepted. They don't want to verify me. They don't want to pay out!
see image :
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6 months ago
Thank you for the information. Please note that there might be a short delay between the verification status displayed on the casino’s website and the actual progress of your verification.
May I also ask:
- Have you already uploaded the requested selfie through the link you received from the casino?
- Have you double-checked that this link was genuinely sent by the casino’s official customer support team?
