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Opabet doesn't accept my ID card, passport, or driver's license. Even though this was the case before, and a first withdrawal had been made and processed.

Now, during my second withdrawal, my ID isn't accepted, and a KYC verification process with sumsub.com isn't accepted either. Unfortunately, I have a strong feeling that Opabet wants to keep my money, as I've unfortunately read about similar cases elsewhere. The worst part is that Opabet even advertises on Blogabet and seems extremely reputable. The chat is no longer available to resolve the matter.

Opabet akzeptiert meines Personalauseis - Reisepass - Führerschein nicht. Obwohl dies vorher der Fall gewesen ist und eine 1. Auszahlung getätigt und durchgeführt wurde.

Jetzt bei der 2. Auszahlung wird mein Ausweis nicht akzeptiert und auch eine KYc Verifizierungsprozess mit sumsub.com wird nicht akzeptiert. Ich habe leider das starke Gefühl das Opabet mein Geld einbehalten möchte, da ich solche Fälle leider schon woanders lesen musste. Das schlimme hierbei ist das Opabet sogar Werbung auf Blogabet betreibt und äusserst seriös wirkt. Der Chat ist nicht mehr anwesend um die Sache zu klären.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the difficulties you’re experiencing. I’d like to ask you a few questions to better understand your situation.

• What was the reason given by the casino for not approving your ID, passport, or driver’s license during verification?
• Does the information on your identity document match exactly with the personal details in your casino profile (name, surname, address, and date of birth)?
• Have you submitted any other identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello ,

That my IDs are not older than 6 months. I requested a new ID in July because I lost mine. The bookmaker Opabet received all the documents. Additionally, I received a passport and driver's license, as well as proof of address from the authorities. This is pure harassment on their part. Unfortunately, I've read similar things in other forums. Thank you very much. Regards, Richard

Hallo ,

das meine Ausweise nicht älter als 6 Monate sind. Hatte im Juli einen neuen Ausweis angefordert , da meiner verloren ging. Der Buchmacher Opabet hat alle Dokumente bekommen. Zusätzlich einen Reisepass und Führerschein sowie einen Adressennachweis der Behörde. Es ist reine Schikane von denen. Leider musste ich Ähnliches in anderen Foren lesen. Vielen Dank. Lg Richard

I even received an email informing me that my account had been verified. See image:

However, this is not shown on the website, which I was told via email.

Additionally, I'm sent a link via email where I'm asked to verify myself live with a selfie. Whatever I do after that isn't accepted. They don't want to verify me. They don't want to pay out!

see image :

Per Email wurde mir sogar mitgeteilt das mein Konto verifiziert seit. Siehe Bild :

auf der Website wird dies aber nicht angezeigt was mir per Email gesagt wurde.

Zusätzlich wird mir per Email ein Link geschickt wo ich mich live verifizieren soll per Selfie. Was immer nicht akzeptiert wird danach. Sie wollen mich nicht verifizieren. Sie wollen nicht auszahlen !

siehe Bild :

Thank you for the information. Please note that there might be a short delay between the verification status displayed on the casino’s website and the actual progress of your verification.

May I also ask:

• Have you already uploaded the requested selfie through the link you received from the casino?
• Have you double-checked that this link was genuinely sent by the casino’s official customer support team?

Dear Klaus56,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.