Opabet Casino - Player's cashback has been confiscated.

Hello,

I would like to raise a complaint regarding Opabet and a missing cashback of €466 that was supposed to be credited to my account.

Timeline & Details:

• I am a loyalty program member at Opabet and have been an active player since registering.

• During the cashback period, I completed approximately €23,000 in wagering, which fully qualifies for the cashback amount.

• The cashback amount of €466 appeared in my bonus section (or as an available amount), but it disappeared afterward due to bonus restrictions being applied to my account.

• When I asked support, they confirmed in writing that the €466 cashback was supposed to be credited to my account.

Their exact explanation was that the cashback could not be activated "because bonuses were limited" on my account.

• However, I was never informed that my account restrictions would prevent cashback eligibility, nor was I warned that I could not receive a bonus that I had fully qualified for.

• I contacted support multiple times and also emailed as instructed, but I have received no resolution.

Why I am raising this complaint:

• The cashback was intended for my account, confirmed by Opabet’s own support team.

• I completed €23,000 in wagering, demonstrating clear engagement and compliance.

• The only reason the cashback was not credited was due to a system or account restriction, not due to any action on my part.

• I am requesting that Opabet manually credits the €466 cashback or provides an equivalent compensation, which is standard procedure in cases where a bonus fails due to technical or account limitations.

I am submitting this complaint in good faith and I am ready to provide screenshots, chat transcripts, email responses, and any other supporting evidence needed.

Thank you for your assistance.

Kostas

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Dear Drxswe43,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Opabet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you communicated your issue with the casino support? What was their response?
• Was this your first cashback bonus with this casino?
• Has your account been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hello, and thank you for taking the time to review my case.

Here are the answers to your questions:

1. Have I communicated the issue with the casino support? What was their response?

Yes, I contacted Opabet support multiple times via live chat and email.

Their support team confirmed that the €466 cashback was intended for my account, but they said it did not activate because my bonuses were restricted.

However, I was never informed that I was ineligible, and I had already made significant wagering during the relevant period.

They told me there was "no technical issue" but also confirmed the cashback "was supposed to be credited," meaning I qualified for it.

Despite this, they refused to manually credit it.

2. Was this my first cashback bonus with the casino?

Yes, this was my first cashback bonus. I received the notification for the €466 cashback but it disappeared before I could activate it.

I did not know that account restrictions would prevent activation.

3. Has my account been fully verified?

Yes, my account is fully verified. I have completed all KYC requirements and have no pending verification issues.

Additionally, I am a loyalty program member and completed approximately €23,000 in wagering during the cashback period.

This is why I believe I fairly qualified for the cashback and that it should be compensated manually.

I am ready to provide screenshots and chat transcripts if needed.

Thank you again for your assistance.

Dear Drxswe43,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Drxswe43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru