Opabet Casino - Player's cashback has been confiscated.

Hello,

I would like to raise a complaint regarding Opabet and a missing cashback of €466 that was supposed to be credited to my account.

Timeline & Details:

• I am a loyalty program member at Opabet and have been an active player since registering.

• During the cashback period, I completed approximately €23,000 in wagering, which fully qualifies for the cashback amount.

• The cashback amount of €466 appeared in my bonus section (or as an available amount), but it disappeared afterward due to bonus restrictions being applied to my account.

• When I asked support, they confirmed in writing that the €466 cashback was supposed to be credited to my account.

Their exact explanation was that the cashback could not be activated "because bonuses were limited" on my account.

• However, I was never informed that my account restrictions would prevent cashback eligibility, nor was I warned that I could not receive a bonus that I had fully qualified for.

• I contacted support multiple times and also emailed as instructed, but I have received no resolution.

Why I am raising this complaint:

• The cashback was intended for my account, confirmed by Opabet’s own support team.

• I completed €23,000 in wagering, demonstrating clear engagement and compliance.

• The only reason the cashback was not credited was due to a system or account restriction, not due to any action on my part.

• I am requesting that Opabet manually credits the €466 cashback or provides an equivalent compensation, which is standard procedure in cases where a bonus fails due to technical or account limitations.

I am submitting this complaint in good faith and I am ready to provide screenshots, chat transcripts, email responses, and any other supporting evidence needed.

Thank you for your assistance.

Kostas

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Dear Drxswe43,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Opabet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you communicated your issue with the casino support? What was their response?
• Was this your first cashback bonus with this casino?
• Has your account been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina