Onlywin Casino - Player’s account has been closed and funds confiscated.

I have been with this casino for almost a year now and I have made a lot of deposits in this casino over the last year and I've also made a lot of withdrawals over the last year.

Lately I've been winning more than I've been losing and I noticed as I continued to win my withdrawal times got longer and longer it went from a half an hour to an hour and a half to three hours and then this evening was 7 hours but what was different this evening was when I went to log on to check the status of my withdrawal my account was blocked and I was told to contact customer support.

So I contacted customer support and they told me that there is duplicate accounts under my name and they have forfeited my with drawal funds and close my account. they also told me this is a non-reversible decision have a great day.

I then said what can I speak to somebody can I review this because if I do have a duplicate account ount I don't know what you're talking about and if there is a duplicate account it's not active it's never been active and I also told them that I live in an apartment building and we share internet again they said not reversible and would not release any information to me whatsoever.

I said to them multiple times if I had a duplicate account why did you authorize the previous hundred withdrawals I said it has nothing to do with the hot streak I've been on is it no sir again will not tell me anything but I'm out my deposit and my $900 and all of the loyalty and VIP points I put into their casino.

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Dear Habby6725, Thank you very much for submitting your complaint.

I’m sorry to hear about your problem. We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

Were your winnings accumulated with or without an active bonus?

Was your account previously verified? If there’s any relevant communication, please forward it to karla.m@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Karla M.