Onlywin Casino - Player feels cheated due to website lag.

I had a session on onlywin casino ang played hell hot and joker stoker at first i win a couple of spin offs but when a lagg came that last for couple of seconds thats the time i started to losse dramatically and even though i change a game its the same thing I believe ive been cheated because of this log to be honest ive reach this out to them couple of days ago but they just ignore it

Dear bongzkie0208,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Dominika

Dear bongzkie0208,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.