The player from Germany has three pending withdrawals of €500 each since May 13th, which remain unprocessed after two weeks. Despite multiple inquiries and correct registration, she has not received her winnings.
OnlySpins Casino - Player's withdrawals are delayed.
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6d 19h 55m 56s
OnlySpins Casino
Safety Index 8.6 HighCase summary
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yesterday
Translation
Since May 13th, three withdrawals of €500 each have not been processed. This is despite multiple inquiries and correct registration. No bonus funds were used.
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4 hours ago
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4 hours ago
Dear MONDIAL39,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Could you please share with me your communication with the casino when attempting to resolve the situation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
