OnlySpins Casino - Player’s withdrawal is delayed.

Hello,

For over 3 weeks now, I have only been receiving updates saying that the matter is "being processed" or "has been forwarded to the appropriate department," yet I still have not received any concrete answer or resolution.

I understand that some cases may require additional time, however waiting more than 3 weeks in 2026 is simply too long. I kindly ask for immediate assistance and a clear update

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Dear Adarq,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas